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Frequently Asked Questions

Find out more information below to frequently asked questions about insurance coverage for therapy services, appointments, and more information about our services offered.

Insurance & Fees

What insurances do you accept for therapy services?

All of our clinicians currently accept Blue Cross and Blue Shield of North Carolina PPO Plans ("Blue Options" is an example) and the BCBSNC State Health Plan. Additionally, many of our clinicians can take Aetna insurance plans.

We are NOT in network with BCBS limited network plans including Healthy Blue, or Blue Home/Blue Local (UNC Alliance, NOVANT Health, Wake Forest Health, etc). 

We are NOT in network with BCBS and Aetna Medicare plans.

Can I still work with you if you are out-of-network with my insurance provider?

Yes, we can! If you are using your "out-of-network" benefits on any insurance plan, we will gladly provide Superbills as requested. A Superbill is a document you submit to your insurance provider using your "out-of-network" benefits where the insurance company reimburses you directly for all or a portion of the amount paid. We are happy to answer any questions you may have about Superbills and insurance.

Can I pay out of pocket for therapy services?

Yes, we do a "fee for service"option as well, where an individual can choose not to work with any insurance for services, and pay our "private pay" fees. They are listed on our "Services and Fees" page. Additionally, we offer sliding scale to a percentage of our caseload based on financial need. Please contact directly for more info about sliding scale and availability.


Logistics & Other Policies

What is your cancellation policy?

We require 24-hour notice of any appointment cancellation. If not canceled within 24 hours prior notice of your scheduled appointment (or a no-show), a cancellation fee of $100 will be charged to the card on file.

How does Teletherapy work?

Teletherapy is a lot like in-person therapy! We ask that the patient has a quiet, private space to conduct their session in, and that they have a good connection to the internet. Patients can use a mobile device or a laptop for this option, and we will share ahead of time info about any apps or website addresses the patient will need to connect to their therapist. The initial session gives us the time to get to know one another, go over some paperwork and start to think about our goals for therapy and working together. We will discuss what has and has not worked for you in the past, so we have a solid starting foundation. 

Where are your therapy services offered?

In-office appointments are offered at our office located in Cary, North Carolina. These are by appointment only, and are limited to certain days or times by clinician. Currently, Chelsea and Julien are the only clinicians offering in-person appointments.

Our clinicians are able to see patients residing anywhere in the state of North Carolina via telehealth. 

Other Policies

What types of payment are accepted for therapy services?

Horizons Marriage and Family Therapy accepts credit card payment only and is cashless practice. Payments are taken via "card on file" at the time of service.

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